Jeanne has over 20 years of sales and operations experience in the IT industry. She is a recognized expert in Software Sales, Sales Management, Global Sales Operations, and Customer Experience. She has served in senior leadership positions with prominent companies such as CA and FICO, including senior vice president of sales, vice president of client relations, and vice president of investor relations.
Jeanne is frequently invited to speak at industry conferences, including Sales 2.0, the North American Conference on Customer Management, Keynote at the Institute for International Research Operational Innovation, the Customer Relationship Management Institute, and the Conference Board’s Business Performance and Global Council of Investor Relations Executives. She serves as a Senior Associate of the Service Profit Chain Institute, an affiliate of Harvard Business School, and holds a Master’s degree in International Management and a Bachelors of Science degree in Management Information Systems.