Ever woken up to a news story about a major Cloud issue and realized it didn’t just happen to the other guy? Along with Cloud adoption, there is often a feeling of loss of control, especially when we see or experience issues such as outages, security breaches and information leakage. Ever more frequently service providers are being remembered for how they handled an incident versus what the incident actually was. With the consumerization of IT and drive towards everything being connected, the unexpected is bound to happen. This talk is illustrated throughout with many of the pivotal incidents that leave you with a raft of new questions to ask yourself and your service providers, especially when things go bump in the Cloud.