The mobile worker population grew to 1 billion in 2010 and over 250 million smart phones and other innovative devices were shipped and connected to the internet. This phenomenon is forecasted to grow by 25% annually through to 2013. 44% of users (Forester) have bought their own devices and want to connect them to their employer’s network, causing significant information security concerns. At the same time organizations are differentiating themselves in the marketplace by offering self services portals to their Customers. Increasingly, these portals are accessed via smart phones and other innovative devices. Organizations are striving to provide secure access for their Customers. This session will consider the business challenges of both requirements and consider how IBM has successfully met the employee demand and is helping Clients deliver the Customer requirements.